FAQ's

We know that shopping for quality clothes for your toddler can be time consuming so have answered as many FAQ's as possible to assist you along the way

What is your shipping cost?

Shipping 

Standard Shipping £2.95, 3-5 days from ordering

Free shipping over £50 on all UK orders, 3-5 days from ordering 

You should receive a shipping confirmation email once your order has been shipped 

What is your return policy?

For items you wish to return or exchange please send an email to frocksandfreckles@outlook.com with details of your item along with the reason for return.  Items must be returned in original unworn condition with tags within 14 days of receiving your item.   

Any items that have been worn or washed will not be refunded or exchanged. 

Items returned to us are at you own expense and we recommend using a recorded service. 

Refunds will be applied to your original payment method. 

Sale items are not available for refund. 

What if the product I like is out of stock?

The product I would like is out of stock 

Please contact us via email at frocksandfreckles@oulook.com and let us know which product you are looking for, we will do everything we can to get the product to you as soon as we can and we can advise when it will be back in stock, or suggest an alternative 

What are the payment options?

We accept Paypal and all card types apart from American Express